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Wednesday, January 11, 2006

Prediction for 2006 - Contact Centers will Come of Age

When you start talking about Customers - which part of your company has the most contact with customers? Its time they come into their own: Contact Centers


If you've been around children, you'll know the story about the ugly duckling who came of age and found he was a swan. That's a lot like call centers. In the next year, you're going to see a shift in call centers as businesses recognize that the longtime ugly ducks are emerging as beautiful swans.

As the April 2005 edition of The McKinseyQuarterly put it, call centers are strategic assets, "among the most underused of all corporate assets."

...... click on this blog post title for the rest of the story
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1 comment:

pleasedconsumer said...

Hi,

I love your blog. Whenever you start talking about consumer debt and financial service industry, you should consider consumer's point of view. As I was searching the internet for interesting articles on the subject of debt and consumer finance I stumbled on the following great articles:
Primerica
HomeQ
Ocwen
Cash Call
Americas Servicing Company

Regards,

2:10 PM

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