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We continue the sometimes joyful and sometimes painful path to try to be better human beings - this is only possible because we can rise above logic, that we find the wonder and hope, the language and words to inspire us and keep us going. Thanks for visiting.

Thursday, March 05, 2009

if you've missed me,,, check out www.customerthink.com/user/mei_lin_fung

I have to apologize for being lazy, as I have been "Learning to Earn Customer Trust" and am back to let you know where I've been....

Here's a quick update on the last year:

1. With the extraordinary help of Dr. Mac McCrory, CEO of Custom R Solutions in Oklahoma City, we have the first US Dept of Labor certified white collar apprenticeship program approved! A small step for professionalizing the fastest growing profession in the US

2. Developed an evidence-based Customer Experience Management curriculum designed to earn credits towards an online MBA from highly ranked US Business school

3. Contributed to the wikipedia descriptions of CRM and PaaS (Platform as a Service)

4. Catalyzed/Organized a committee that designed and ran www.ProgramfortheFuture.org - 200+ live audience, 3500 virtual participants, live streamed onto Second Life and the Web - with slides, video, photos...

5. Started twittering.... yay, I love it!

6. Co-producing a TV series Future Talk - on public access TV

7. Parent of a high schooler - the greatest job of all!

8. Crossed the Pacific 4 times and dropped in Dubai twice

9. Found a link to a much better version of the Engelbart paper than is posted below - here it is http://www.almaden.ibm.com/coevolution/bio/index.shtml?engelbart. Presciently, Engelbart said at Google August 22, 2007 (video on Youtube): "We ride a common economic-political vehicle, traveling at an ever-accelerating pace through increasingly complex terrain. Our headlights are much too dim and blurry. We have totally inadequate steering and braking controls." Was he right or what?

10. Found Abraham Lincoln was another pretty smart guy "The dogmas of the quiet past are inadequate to the stormy present.... as the case is new, so we must think anew and act anew."

So nice to be back here again!

Write me soon!

Mei Lin

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