If we want to build a community, how about thinking beyond a daily newsletter, how about radio?
Manish Mehta, VP Social Media & Communities at Dell used this term at the end of this videa (starting around the 3 minute mark). He talked about how employees within Dell needed to turn on their social radio to find out how well Dell as a company is perceived as doing the following "Listen" "Engage" "Act" and the Act as management consultant Dave Gardner says is not about being proactive, but being appropriately, relevantly and usefully Reactive to customers.
How are you tuning into your social radio? To anticipate what you need to do to serve your customers? How are your employees being mindful of the needs of the customers? And how can they go beyond being mindful and frustrated but being mindful and responsive?
Logic and Compassion, Facts and Nurturing, Fun and Exploring - check here
We continue the sometimes joyful and sometimes painful path to try to be better human beings - this is only possible because we can rise above logic, that we find the wonder and hope, the language and words to inspire us and keep us going. Thanks for visiting.