Many of the concepts behind Service Enterprise Excellence and evidence-based Customer Experience Management (ebCEM) stem from my work with Douglas Engelbart, the inventor of the mouse and the man behind the microphone for the Mother of all Demos
I will be attending the OSCon-related Community Leadership Summit on Saturday afternoon. Let me know if you'd like to meet up. Tim O'Reilly's leadership in collective intelligence was recognized by the first Collective Intelligence Award to an individual, bestowed by Doug Engelbart on Dec 8, 2008 at Adobe.

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