I'm upset because this came out of the blue, and Frontier has lost the trust of a loyal customer.
I fly to Oklahoma City every week, and often, I'm on Frontier Airlines, connecting through Denver. The Frontier Airlines folks have UP TO TODAY earned and kept my business, I trust them to fly me there and back on time mostly and the flight crew are friendly.
So, when I was approached by someone dressed in a Frontier Airlines uniform at the Denver airport, I was receptive. I had some time, so I filled out a credit card application - my current card has an annual fee, and I'd started looking for a new card without an annual fee, and this seemed to fit the bill, plus the 5000 miles would come in handy as I was building up miles on Frontier, going to Oklahoma so often.
When the card arrived, I put it aside, not planning to use it, not charging anything to it till I was ready to transition from my old card. Today, I received a statement from BARCLAYS Bank which charged me $24.95 for a Time Magazine subscription.
Ok ok, I had checked the box on the credit card application which had said check here for some free copies of Time Magazine. BUT I had expected that after trying it, I would be offered a chance to sign up or decline. But NO - Time Magazine set me up for automatic renewal and charged the credit card.
Do I hold Frontier Airlines responsible. YES I DO! I had trusted them to do the right thing by me, and not be part of a scam that tricks people into signing up for magazine subscriptions.
Do I hold Barclays responsible? YES I DO! I had to endure the Barclays call center quality monitoring requirements that lead to me being asked 7 times, please call Time Magazine and cancel my subscription.
Surely it is NOT good business for a bank with a long and proud tradition like Barclays to have their contact center employees spending so much time with angry people who have been tricked into paying for magazine subscriptions. But no... I have to be asked over and over again, to cancel the Time Magazine subscription, when I am calling Barclays to cancel the credit card.
There are policy decisions going on at Frontier and Barclays and Time which present their companies in a poor light. And the employees I have spoken with, who know my frustration and fury, have no avenue to communicate this up the line.
Well there are ways to get the word out now, that are no longer under the control of Frontier, Barclays and Time Magazine managers. Thank goodness for the Voice of the Customer on the Internet.
At a time of recession when every customer counts, and I represent a stream of hundreds of dollars on average every month to Frontier.... wouldn't it be sensible for the folks at Frontier to want to know how unhappy they are making mainstream Frontier-flying customers through the Barclays credit card offer with the so-called "free" (I call trap) subscriptions to Time Magazine?